Support Policy Page

1. Support Channels

Customers and sellers can reach support via:

• Email
• Live chat
• Phone
• Help center ticketing system

2. Response Time

• General inquiries: within 24–48 hours
• Urgent issues (failed payments, delivery problems): within 12–24 hours
• Disputes & claims: depending on complexity, up to 72 hours

3. Seller Support

Assistance with:

• Listing products
• Order processing
• Payments & settlements
• Policy compliance

4. Buyer Support

Assistance with:

• Order tracking
• Cancellations
• Returns & refunds
• Account issues

5. Escalation

If initial support does not resolve your issue, you may escalate to a Support Manager.